FAQs

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How does the Early Bird Campaign work?

Early Bird Campaign tickets will be without days and visitors who have "Early Bird" tickets will be able to choose the day they want until December 31, 2023 (includes Saturday or Sunday).

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Tickets

I am accompanying a disabled person, do I get a discount on the ticket?

Todos os acessos ao evento, como corredores e entradas e outros estão equipados para receber os visitantes com incapacidade de mobilidade. Para tirar qualquer dúvida envie email para customer.service@comic-con-portugal.com.

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Tickets

Can I change the name on the tickets?

Tickets are not nominative, that is, it is not possible to make changes. However, if you intend to offer it to someone, that person will have no problem entering the event. Remembering that tickets are non-refundable and/or possible for resale.

Tickets

If I buy a ticket for a certain day and don't show up, can I use that same ticket for another day?

No, each day corresponds to a day ticket or pass.

Tickets

Can I take my kids?

Yes. Children up to 5 years old (inclusive) have free entry. Children from 6 to 12 years old (inclusive) pay a ticket (10€ daily ticket and 35€ general ticket). From 13 years of age, all young people pay an adult ticket. All paying visitors must present a ticket in printed or digital format to validate their entry into the event.

Tickets

Can I get a refund?

No. You will only get a refund in case of cancellation of the event for reasons attributable to the promoter.

Tickets

What are the forms of payment?

On the online platforms, you will have to pay by credit card (Visa and Mastercard), ATM or PayPal, and at regular points of sale you can choose by credit card, cash or debit card.

Tickets

How will I receive my ticket?

If you purchase the ticket on an online platform, you will receive it in your personal email. To enter the event, you must bring a printed ticket or in digital format.

Tickets

Where can I buy tickets for Comic Con Portugal?

Tickets can be purchased through the COMIC CON PORTUGAL website (https://evento.comic-con-portugal.com/), the Seetickets website (official ticket office), the FNAC website and at FNAC physical stores.

Tickets

Will there be any protection measures at Autograph sessions?

Yes. Due to Health and Safety measures at the Autograph session there will be an acrylic separation to protect both the well-being of the artist and the visitor. The acrylic may be removed if the Artist and the respective Agent so allow.

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Photography sessions

Can I buy more than 1 autograph?

Yes. Each visitor will be able to purchase the autographs they want for their idol, with the exception of some talents who will have limited autograph acquisition per visitor. However, these cases will be properly identified and communicated in the autograph purchase area at the event.

Photography sessions

When can I buy an autograph ticket?

Tickets for autographs can be purchased from the first day of the event (regardless of the day the artist is present at the event). For example, even if the artist only goes to the event on Sunday, the ticket for that artist's autograph session can be purchased from the first day of the event.

Photography sessions

Can I take my articles for autograph or am I limited to the organization's material?

It is allowed to bring articles to autograph. However, it is up to the guest to accept or refuse to sign this same article. Guests may refuse to sign any material or article that is not related to their career.

Photography sessions

Do comic book Talents charge for the autograph fee?

Most Comic Book Talents don't charge for autographing. However, there is a possibility that some guests will charge. This information will also be included in the event's Line-Up for each guest.

Photography sessions

Where can I buy autographs?

Autographs can be purchased at the event at the point of sale at the Autograph Zone.

Photography sessions

How much does an autograph cost?

Each guest sets their own price per autograph and per photograph. The value is only known on the day of the event.

Photography sessions

Will guests charge an autograph fee?

Most things defined by the self. It's always a talent decision. Price information is only provided on the day of the event at the point of sale next to the Autograph and Photograph Area.

Photography sessions

Will there be any protection measures in the Photography sessions?

Yes. Due to Health and Safety measures in the Photography session there will be an acrylic separation to protect both the well-being of the artist and the visitor. Since it is a photograph, the acrylic may be removed if the Artist and the respective Agent allow it.

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Photography sessions

Can I buy more than 1 photo?

Yes. Each visitor will be able to purchase the photographs they want with their idol, with the exception of some talents who will have limited purchase of photographs per visitor. However, these cases will be properly identified and communicated in the event.

Photography sessions

When can I buy a Photography ticket?

Tickets for the photographs can be purchased from the first day of the event (regardless of the day the artist is present at the event). For example, even if the artist only goes to the event on Sunday, the ticket for that artist's photo session can be purchased from the first day of the event.

Photography sessions

Where can I buy a Photography ticket?

Photographs can be purchased at the event at the point of sale next to the Photobooth Zone.

Photography sessions

How much does a Photograph cost?

Each guest sets their own price per photo. The value is only known on the days of the event and is stipulated by the artist himself.

Photography sessions

Are Photo Experiences limited?

Yes, there are a limited number of photographs for sale.

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Photography sessions

Can I ask the Guest questions during the Photo Session?

To avoid any inconvenience to the guest, and to avoid delays that could cause problems, the photo session will be dedicated to photos only.

Photography sessions

Do I need a Comic Con Portugal Ticket to obtain a Photo?

Yes, a ticket is required to be able to enter the event to obtain a photo.

Photography sessions

Are photo experiences limited?

Yes, for all guests there is a limited number of photographs for sale.

Photography sessions

Can I ask the guest questions during the photo session?

To avoid any inconvenience to the guest, and to avoid delays that could cause problems, the photo session will be dedicated to photos only.

Photography sessions

Do I need a ticket to have a photo with a CCPT21 guest?

Yes, a ticket is required to be able to enter the event to obtain a photo.

Photography sessions

Can I offer guests gifts at the Autograph/Photos/Q&A sessions?

Due to security concerns and guest concerns, no offers to guests will be allowed. Guests usually tend to travel by plane and it would be impossible to carry all the gifts they would be offered.

Guests

Can I ask questions during a Panel?

Most guests have a specific question and answer time in the sessions.

Guests

How much notice do I need to arrive if I want a good seat during a panel?

No matter what time it arrives, there is no guarantee that seats will be available. We recommend 45 minutes.

Guests

When is the Program available?

The schedule is "finalized" close to the day of the event. So that there are no last minute changes. When it is completed, it will be published on the website and on official social networks.

Guests

How long before should I arrive in advance for the Event?

We ask participants to introduce themselves 60 minutes in advance. Priorities will not be allowed simultaneously.

Please respect all participants waiting for entry.

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Guests

My favorite guest canceled? I bought a Ticket just to see Him!

There are a number of reasons why a guest cancels, from last minute emergencies, illness, employment, to a variety of other reasons. Situations happen that are beyond the control of the organization and other factors. In these situations, we advise you to try to take advantage of other aspects of the convention. There is so much to see and participate in! In these circumstances, the organization of Comic Con Portugal is not responsible. All sales are final. No exchanges or refunds will be issued.

Guests

Will the Guests be present for the 4 days?

Most Guests are invited to be at Comic Con Portugal during all 4 days. However some guests will appear only once or twice, three or even the 4 days.

Guests

How do I get information, that a Guest is at the event and the respective Location?

Guests will have a note next to the biography that will include information on the day and place where you can find him. The detailed schedule will be available soon.

Guests

What attractions can I look forward to at Comic Con Portugal?

All attractions will be available on the event's official website, in the “EXPERIENCES” option on the top menu.

Guests

I am a representative of a Guest who would be relevant to your Event, who should I contact?

Please contact us at info@comic-con-portugal.com.

Guests

How can I guarantee that my favorite Artist is present at Comic Con Portugal?

We accept all suggestions that may arise, however we cannot guarantee their implementation as the presence of guests always depends on their schedule availability. Leave your suggestion by message on our official pages.

Guests

Who are the Guests of Comic Con Portugal?

All confirmed guests for Comic Con Portugal are visible on the official social networks and on the website www.evento.comic-con-portugal.com under the option “LINE-UP” in the top menu.

Guests

What do I do if I miss or find something at the event?

If you find or lose any property, you should go to the "Lost and Found" of the event, which will be properly signposted.

At the event

Is the event prepared to receive people with reduced mobility?

Comic Con Portugal is prepared to receive all types of visitors, with attractions and activities adapted to all needs.

At the event

Are there any partnerships with any type of transport?

We will soon have news about partnerships for transport.

At the event

Can I have meals during a Presentation/Panel?

The consumption of food or beverages is only allowed in the food court. Only water bottles will be accepted in the remaining spaces.

At the event

Where can I get a meal at Comic Con Portugal?

You can get meals in all food areas within the event.

At the event

Are there any restrictions on the use of Weapons?

Illicit substances, fire or any act or object that could endanger the lives of those present at the event are not allowed. All cosplayers will be analyzed in full by STAFF, in order to verify if they meet the parameters of the event and if they correspond to the security rules imposed. It is not allowed to carry sharp weapons without the authorization of the STAFF, nor to throw objects to the public.

Cosplay

Is it mandatory to go with Cosplay?

It is not mandatory to bring cosplay to participate in Comic Con Portugal. However, to integrate in the spirit, we advise you to take it, creating a magical environment with different cosplayers.

Cosplay

What is Cosplay?

Cosplay derives from the words Costume (fact) and Player (player), and consists of the representation of a character, real or fictional, concrete or abstract. Cosplayers represent characters with whom they most identify in real life, from the most varied areas, such as comics, cinema, TV, video games, anime or manga.

Cosplay

How can I travel to the event?

ARE YOU GOING BY TRAIN?

For those coming from other parts of the country, the CP trains (Urban Trains, Inter-Cities or Alfa Pendular) have several options and can connect to other public transport in the city through the Porto – Campanhã station.

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GOING BY BUS?

STCP operates several bus lines that can be used to access Exponor, such as line 601 from the Airport, or towards the Airport but from Rotunda da Boavista. Another line that you can choose to get to the venue is line 507.

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ARE YOU GOING BY METRO?

If you choose to take the metro, you will have to take the Blue Line to stop at Casa da Música (Boavista) or Senhor de Matosinhos.

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COMING BY AIRPLANE?

If you land at Francisco Sá Carneiro Airport (Porto), you should take bus number 601, which stops close to EXPONOR.

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ARE YOU GOING BY CAR?

If you are coming from the south to Porto, you should take the A1 and A28 motorways.

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Tips & Recommendations

Enriching my experience at Comic Con Portugal

Additional Tips And Recommendations To Enrich My Experience At Comic Con Portugal

1. Bring cash. Even if you think you are not going to buy anything, unexpected expenses may arise, such as if you want to have a meal. There will be MB boxes on site, however we advise you to bring some cash with you.

2. Stay hydrated! Make sure you are always accompanied by a bottle of water.

3. Wear comfortable shoes. We recommend that you wear clean, comfortable clothing.

4. Consult the Program. This program gathers information about the schedules of all the events at Comic Con Portugal. We advise you to study it in advance in order to manage your presence in the presentations and panels that are most important to you. The schedule will be available in advance at www.comic-con-portugal.com.

5. You must always remain calm and wait your turn in the queues. You will have to wait your turn to get autographs or photos, so keep calm, and be prepared for any delays they may cause. Don't give up on that autograph you've been waiting for or that photo you've always dreamed of having!

6. Bring a backpack or a bag. In the event that you take a comic book for the creator to autograph or find everything you wanted to buy.

7. More useful information:

Here are some accessories that might help:

- An autograph notebook/notepad and a good pen;

- A folder to take your works;

- DVDs / books that I would like to have signed by professionals who will be present;

- Mobile phone and charger/powerbank;

- Camera.

8. What is not accepted outside Comic Con Portugal is also not accepted inside the event. For the safety of everyone at Comic Con Portugal, see the Weapons Rules and Regulations.

9. Very important: react politely in the way you contact everyone else who is at Comic Con Portugal. If you react in this way, no illustrator or exhibitor will mind autographing or even answering some questions.

Tips & Recommendations

Which objects can't I enter the event?

The following cannot enter the event:

- Food;

- Drinks (water or alcoholic);

- Lunch boxes, large bags;

- Bottles, cans and glasses (whether they are glass, plastic or other material);

- Umbrellas; Firearms and melee weapons;

- Explosive and pyrotechnic material;

- Any type of sharp object that can injure others;

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General Questions

I still have some doubts. How can I clarify?

If you have already checked all our FAQ'S, you can send an email to customer.service@comic-con-portugal.com and expose all your doubts.

General Questions

Who should go to Comic Con Portugal?

All! From the curious of Comics to all lovers of Cinema, Television, Videogames, Music, New Media, Anime, Manga and Cosplay.

General Questions

When is Comic Con Portugal? Where will it be held?

Comic Con Portugal takes place from December 8th to 11th, 2022, at Parque das Nações - Lisbon. Opening hours are from 12:00h to 20:00h on Thursday and Friday. And from 10:00h to 20:00h on Saturday and Sunday.

General Questions

Can I take photos of guests?

Some guests may impose photo charging conditions or may opt for exclusive photographic moments for professional photographers from Comic Con Portugal. Please understand if they refuse to be photographed with you or incur costs.

Please respect guests who do not wish to be photographed outside of the sessions. There may be guests who do not like spontaneous photographs. Please respect the guest's decision.

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Photography at the event

Can I take my camera to take pictures or film?

Yes, if the participants or guests do not authorize it, you can be conditioned to photograph/film.

Photography at the event

Can I take my camera to take pictures or film?

Yes, if the participants or guests do not authorize it, you can be conditioned to photograph/film.

Photography at the event

What are the consequences if someone is found to be disobeying these policies?

If there is a report, by observation or by complaint, that an individual or group has harassed another participant, they may be held liable with one or all of the following consequences:

1. Advised(s) to stop and quit;

2. Guest(s) to leave the convention;

3. Banned(s) from the convention for a period of time determined by the organization.

If someone makes a false accusation:

Any individual who is found to make false allegations of sexual, physical or verbal abuse may be held liable with one or all of the following consequences:

1. Advised(s) to stop and quit;

2. Guest(s) to leave the convention;

3. Banned(s) from the convention for a period of time determined by the organization.

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Code of Conduct and Harassment

What is considered an Unauthorized Photograph?

An unauthorized photograph is defined when a subject feels persecuted, exploited, humiliated, or disrespected for being photographed. While they accept that photographers photograph attendees and other convention events, if the photograph becomes offensive or sexual in nature, the photographer will be subject to the harassment policy mentioned above.

Code of Conduct and Harassment

What can be considered harassment at Comic Con Portugal?

Comic Con Portugal is a safe event for fans to interact with each other as well as with guests. This means that all stakeholders promote a safe environment for participants of any ethnicity, creed, religion, political context, gender, gender identity, sexual identity, sexual orientation, among others. No form of harassment will be tolerated. This includes: physical aggression, verbal harassment, sexual harassment, stalking, unwanted physical contact, unwanted advances, photography without consent or any other act that disturbs the well-being of participants, guests, volunteers and other stakeholders. All these attitudes will not be tolerated.

Harassment can also take the form of words, signs, offensive words, drawings, photographs, posters, games, intimidation, physical aggression or contact, or violence.

Code of Conduct and Harassment

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FAQS